E governance project needs a software solution and that acts as a single point of contact for citizens and enables agency staff to manage case progression and resolution consistently across all government offices
The project included the application of advanced case management strategies using IBM® File net Software to create a centralized process oriented management system for granting benefits, automating the agency’s work and shortening service delivery. The solution includes the following software products
IBM File Net Content Manager software provides a central repository for citizen information that can be shared by case managers across all branches and offices, thus eliminating redundant information
IBM File Net Business Process Manager automates business processes to help ensure equal and timely service and payments to all eligible citizens.
Incorporate lotus XFDL forms withJ2EE Framework and sync with MQe server to process by file net server
Filenet Content Manager, Filenet Business process Manager, IBM WS MQ EveryPlace, Lotus Form Designer / Viewer, PlugIn Development
With the help of the latest technologies, we were able to design and automate the entire system for our esteemed Islamic Banking client and transformed the banking process from manual to digital.
Onsite-Offshore model
Ensures service is done at given time line
Eliminate Redundant information.
Monitor the usage of different services at different levels like service, channel etc.
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